Training

Training For Volunteer Advisers

In order to do all the tasks expected of a volunteer adviser, you will receive support and full training. The framework of the training course is set by the national organisation, Citizens Advice Scotland. A training course normally runs for around 12 weeks, with two theoretical training sessions weekly.

All Citizens Advice Bureaux (bureaux) provide training for their volunteer advisers. Some bureaux also provide a training service for external agencies.

A third session is spent in the Citizens Advice Bureau (CAB), shadowing and then being mentored by an experienced adviser.

The practical sessions in the CAB will continue after the theoretical course is completed and until the trainee is assessed as fully competent to give advice. The trainee is assessed through a Competences Scheme, which provides evidence that the trainee is working to an acceptable standard. Trainees are fully supported throughout this process.

In-service training is provided on a regular basis by bureaux to ensure their advisers maintain their expertise and keep up to date with new legislation and developments.


Training For Volunteer Advisers In order to do all the tasks expected of a volunteer adviser, you will receive support and full training. The framework of the training course is set by the national organisation, Citizens Advice Scotland. A training course normally runs for around 12 weeks, with two theoretical training sessions weekly. All Citizens Advice Bureaux (bureaux) provide training for their volunteer advisers. Some bureaux also provide a training service for external agencies. A third session is spent in the Citizens Advice Bureau (CAB), shadowing and then being mentored by an experienced adviser. The practical sessions in the CAB will continue after the theoretical course is completed and until the trainee is assessed as fully competent to give advice. The trainee is assessed through a Competences Scheme, which provides evidence that the trainee is working to an acceptable standard. Trainees are fully supported throughout this process. In-service training is provided on a regular basis by bureaux to ensure their advisers maintain their expertise and keep up to date with new legislation and developments.
Livingston Citizens Advice Bureau [Citizens Advice Bureau West Lothian] - Scottish Charity Number SC000630