Get Advice

Get Advice

How to get free, impartial and confidential advice

If you need advice, information or guidance, West Lothian Citizens Advice Bureau is here for you.

Visit the Citizens Advice website for detailed information on a wide range of topics, including guidance on benefits, debt, money, work, housing and much more.

Temporary suspension of face to face advice

Given the advice from the Government due to COVID-19 and the recent DWP decision to discontinue all interaction with vulnerable claimants, all face-to-face meetings with clients are temporarily suspended

If you require advice please visit here

Advice in person

For more complex issues or ongoing problems, you should visit us so we can discuss your situation in person. Face-to-face we’ll have the time to talk about everything that’s going on and offer you the best advice.

Phone us

Give us a call to get advice on any issues or problems you’re facing, or to arrange an appointment at the bureau.

We can help with relatively simple issues over the phone, particularly if you’re looking for a quick answer to something straight-forward.

Email us

Send us an email with information about the issue you’re having and what type of advice you would like. Email is a useful way to contact us if you don't need an answer urgently. We’ll aim to get back to you within 5 business days.

Self-help

Visit the Citizens Advice Website for detailed information on a wide range of topics, including guidance on benefits, debt, money, work, housing and much more.