Welfare Advisor (St John’s hospital)
Employer: Citizens Advice Bureau West Lothian
Hour’s 2 x 20-hour posts
Salary £15,152 per annum (£26,517 FTE)
We are a dynamic and forward thinking organisation. We recognise the value of our staff and this is reflected in our positive working environment. Staff benefit from family friendly policies, blended working and commitment to personal development of all staff. It is a supportive and happy working environment and you will make a positive contribution to the clients we work with.
This is a new and exciting project as we extend the work we do in health care settings. We are looking to recruit 2 experienced advisers to be based at St John’s Hospital Livingston.
The focus will be on the people who may be in financial crisis, the reduction of poverty and supporting clients to have more control over their finances. The successful applicants will work with appropriate clients and with a number of partner agencies including health care professionals to ensure the provision of a high quality holistic and comprehensive financial inclusion and income maximisation service.
About the job
We are looking for client-focused individuals with experience of providing holistic advice and income maximisation advice. In this role you will use telephony, email as well as seeing clients face-to-face at first point of contact to ensure they get the advice, information and support needed.
To succeed, you will need relevant experience and knowledge of current welfare benefits together with the ability to analyse the client’s overall financial position and offer early intervention advice and support.
There will be strong emphasis on team working and the ability to work effectively and closely with other agencies and health care professionals.
You will have strong oral and written communication skills. We are also looking for a proven ability to work effectively and well organised. Proficiency in using a range of IT tools to carry out your work, including case management systems, benefit calculators, online forms and Microsoft Office applications is essential.
For further details and information on how to apply, please email: firstname.lastname@example.org
Closing Date: 27 September 2022