Safe and Warm

The Safe and Warm Project aims to provide:

•  advice for vulnerable clients to support them to use energy efficiently, affordably and safely
•  holistic advice and support - clients who access the service will be signposted into the CAB for support with issues other than energy from specialist advisers.
•  increased awareness of carbon monoxide (CO) safety issues

The Safe and Warm Energy Advisers will provide in-depth, holistic and bespoke energy advice which typically includes:

     • Energy efficiency advice

     • Help to switch suppliers or tariffs

     • How to read meters and/or bills,

     • Payment methods 

    •  Raising disputes with suppliers about back billing or other complex issues

    •  Resolving energy billing and debt issues

    • Taking forward a complaint about an energy supplier or distributor on a client’s behalf and

    • Referrals to Home Energy Scotland (HES).